As a Supervisory Program Specialist (Patient Services), you will be responsible for the program areas of: outpatient registration and inpatient admissions for all research participants; patient transportation; patient travel services; patient travel reimbursement; patient lodging; patient appointment scheduling; outpatient clinic administrative support; patient access education and training; and quality assurance monitoring, report generation and analysis, and performance improvement activities.

Duties

Assessing, developing, implementing, and managing the Department’s programs, policies and services and assuring they are consistent with Clinical Center organizational goals, priorities and practices. Analyzing new and emerging issues while developing strategies and solutions to respond to in the form of new policies, methods or programs. Ensuring programs are administered in accordance with pertinent regulations, policies, standards of practices, and procedures. Managing the budget for the programs and ensuring contracts are administered appropriately. Overseeing programmatic assessments and evaluations and ensuring necessary actions based on the results are implemented. Developing and implementing budget, procurement and human resources strategies to support organizational expectations; and developing, implementing and evaluating cost saving initiatives.

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
• Males born after December 31, 1959 must be registered with the Selective Service.
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.
• If selected, you must pass a pre-employment medical examination, provide evidence of immunization, and be free from communicable diseases.
• This position has on-call or call-back requirements.
• If selected, you will be required to complete a Confidential Financial Disclosure Report, OGE Form 450.

Qualifications

You qualify at the GS-14 level, if you meet one of the following qualification requirements: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-13 level in the Federal service obtained in either the private or public sector, performing the following types of tasks:1) Overseeing administrative services for clinical departments, patients and their representatives; 2) Supervising patient support staff in a clinical or healthcare setting (i.e., planning and assigning work; evaluating work performance; identifying training needs); 3) Conducting qualitative and quantitative management analyses to improve patient services. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12281351

Education

This job does not have an education qualification requirement.

Contacts

• Address National Institutes of Health 6701 Rockledge Drive Bethesda, MD 20892 US
• Name: NIH HR Service Desk Branch E
• Email: [email protected]