This position is located in the Immediate Office, Business Center, Operations Office, Servicing and Asset Management Office, Customer Servicing Loan Directorate, Direct Loan Division, Single Family Housing Branch, Quoting Section, Rural Development (RD), US Department of Agriculture (USDA). The primary purpose for this position is to oversee a section responsible for completing complex assignments in support of the organization's cost-effective loan servicing and asset management programs.

Duties

Establish capacity plans to identify forecasted volumes and full time equivalent (FTE) requirements necessary to complete tasks within established time standards. Make changes in policies and procedures related to assigned area so systems can be implemented to significantly improve overall operations and to meet regulatory requirements. Develop and maintain process flows, procedural manuals, and desktop procedures. Create, maintain and analyze servicing system reports for special analysis and to maintain servicing system data integrity.

Requirements

• You must be a US Citizen or US National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Successful completion of one-year probationary period, unless previously served.
• Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below. Time in grade: Current federal employees applying for a promotion opportunity must meet time-in-grade (TIG) requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. For the GS-13 level: Applicants must have 1 year of specialized experience equivalent to at least the GS-12; or its non-Federal equivalent that demonstrates: effective customer service (internal and external) as it relates to mortgage servicing and/or payoff processing policies and programs; create opportunities and methodologies to obtain and analyze input/feedback from customers; reviewing complex mortgage servicing and/or payoff processing programs and management processes; developing and recommending new or improved programs and policies which foster collaboration and improves customer experience; identifies more efficient or effective ways to accomplish workload and program objectives; analyzes data, summarize results, and prepare reports and briefings; developing standard operating procedures, in collaboration with programs, that are designed to improve efficiency and increase customer satisfaction; performs a full range of supervisory functions and provide appropriate supervision to ensure staff has the skills, knowledge, tools, training, feedback, priorities, and automation support they need to accomplish their jobs. NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the GS-0343 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no education substitution for this grade level.

Contacts

• Address Rural Development 1400 Independence Ave SW Washington, DC 20250 US
• Name: Concepcion Reyna
• Email: [email protected]