About the Position: This position is with the Defense Health Agency, Tripler Army Medical Center, Directorate of Resource Management, Honolulu, Hawaii. The incumbent provides specialized information, counseling, and assistance services to beneficiaries concerning their health benefits as part of the managed care program.

Duties

Serve as Beneficiary Services and Assistance Coordinator (BCAC) Provide specialized information, counseling, and assistance services to beneficiaries concerning their health benefits as part of the managed care program. Assist the Supplemental Care Program Manager for Tripler Army Medical Center Serve as Tripler TRICARE Plus Contact Representative Serve as TRICARE Military Retiree Ombudsman and reports to the Office of the Surgeon General for the Army on any retiree health care issues. Maintain liaison with TRICARE Support Office, TRICARE Service Center, and related agencies.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. Current Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes educating beneficiaries concerning their health benefits; auditing benefit claims for accuracy; and utilizing an electronic healthcare database. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07). You will be evaluated on the basis of your level of competency in the following areas: Administration and ManagementOral CommunicationTechnology Application Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address JT-DHA-DD83DF DHA INDO PACIFIC MARKET DO NOT MAIL APO, AP 96224 US
• Name: Army Applicant Help Desk