This position is located in the U.S. Department of Education (ED), Federal Student Aid (FSA), Partner Participation and Oversight (PPO), Partner Outreach and Communication (POC) Directorate, Partner Technical Assistance Group (PTAG), Minority Serving and Under Resourced Schools Division (MSURSD). The MSURSD provides a range of support services to strengthen the Title IV administrative capabilities of HBCUs, Tribally Controlled Colleges, Hispanic Serving and other under-resourced institutions.

Duties

As a Customer Relations Specialist, GS-1101, 13, you will be responsible for:

Requirements

• Must be a US Citizen
• Males 18 and over must be registered with the Selective Service.
• May be required to successfully complete a one-year probationary period.
• Must be determined suitable for federal employment.
• This position is eligible for telework.
• This position is considered non-essential for purposes of reporting to work during federal government closures.
• This position does not require financial disclosure.
• This position is included in the bargaining unit (American Federation of Government Employees (AFGE) Local 252).

Qualifications

ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT.  MINIMUM QUALIFICATION REQUIREMENTS: All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards.  You may meet the minimum qualifications for the GS-13 if you possess: One year of specialized experience equivalent to at least the next lower grade level in federal service that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position (see description below). Specialized experience for the GS-13 is demonstrated by performing one year of experience equivalent to the GS-12 level in at least two (2) of the following three (3) duties or work assignments: Extensive experience training institutions, particularly Historically Black Colleges and Universities (HBCUs), Minority Serving Institutions (MSIs), Tribal Colleges and Universities (TCUs) regarding the administration of Federal Financial Aid Programs under Title IV of Higher Education Act, 1965 (as amended) in conference settings; either in person or online through webinars, demos, tutorials, and other print-media, as needed Skill in providing technical assistance to a variety of institutions, particularly Historically Black Colleges and Universities (HBCUs), Minority Serving Institutions (MSIs), Tribal Colleges and Universities (TCUs) regarding the administration of Federal Financial Aid Programs under Title IV of Higher Education Act, 1965 (as amended). Ability to objectively analyze financial aid operations to determine compliance with regulations and make recommendations based on best practices for expedient and accurate delivery of aid to students. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Credit will be given for all appropriate qualifying experience. You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience.    For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience.  Any individual who is currently holding, or has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet time-in-grade requirements (must have served 52 weeks at the next lower grade or equivalent in the Federal service). Time-in-grade requirements must be met by the closing date of this announcement. Time-In-Grade requirements also apply to former Federal civilian employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Contacts

• Address EDUCATION-OFC OF FEDERAL STUDENT AID 830 1st ST, NE Attn: Human Resources Services Washington, District of Columbia 20202 United States
• Name: Federal Student Aid
• Phone: 000-000-0000
• Email: [email protected]