You will serve as the Human Spaceflight (HSF) liaison between NASA's Space Communications and Navigation (SCaN) mission partners and NASA Communications (NASCOM) to modernize policies, procedures, schedules, resources, and security of the networks that support SCaN and their customers, manage expectations, improve relationships and collaborate with technical teams. You will lead a team of highly skilled specialists in integrating, operating, securing, and planning of mission networks.

Duties

Serve as a Subject Matter Expert in Information Technology with responsibility for the planning, requirements management, architecture development, technical design, implementation, operations, and security for NASCOM services relating to HSF. Exercise authority in Network and Telecommunications Services (NaTS) technical integration between NASCOM services and SCaN requirements. Develop and foster collaborative relationships between the NaTS service line and SCaN leadership, management, and teams, understanding their requirements and challenges while advocating for a balanced approach to mission usability of IT services. Lead the technical design and implementation of IT to mission requirements during the life cycle of programs and projects across SCaN. Maintain expert-level knowledge of the technical design and capabilities of the NASCOM Mission Network. Support human and robotic flight readiness reviews ensuring telecommunication and network requirements are implemented and ready to support NASA spaceflight operations. Lead technical troubleshooting efforts and teams to identify and resolve issues affecting mission critical network communication issues. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

• Current Federal employees must meet qualifications, time in grade, and 90 days after competitive appointment requirements by the closing date of the announcement.
• Position subject to pre-employment background security investigation.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-15, you must have one year of directly related specialized experience equivalent to the GS-14 level Providing technical advice, guidance, and recommendations to management and other technical specialists on critical IT network, system, and security issues; Collaborating with all Office of Chief Information Officer Enterprise Programs to provide oversight of the effectiveness, management, and execution of technical requirements supporting Space Communications and Navigation requirements of NASA Communication Services; and Leading activities for specialized information technology such as ground/space instruments, spacecraft and/or networks through the mission development life cycle from concepts to operations. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Education

This job does not have an education qualification requirement.

Contacts

• Address Goddard Space Flight Center 8800 Greenbelt Rd Greenbelt, MD 20771 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]