This position serves as the Researcher Experience Section Head, located in the Researcher Experience Section, of the Researcher Engagement and General Collections Division, General and International Collections Directorate, Researcher and Collections Services. The position description number for this position is 450811. This is a supervisory, non-bargaining unit position. MLS or equivalent is preferred, not required.

Duties

The Section Head for Researcher Experience is an innovative, user-focused and outcomes-based senior manager responsible for helping shape and implement strategic priorities around the research experience, including service optimization, assessment demonstrating service impact and value, and alignment of resources to support the needs of current, emerging, and potential users. The Section Head will strategize research and reference services and directions for the general collections, and will contribute to research services across the Library’s complex system. Covering traditional and emerging areas of demand, onsite and online, the Section Head is responsible for supervising librarians who provide research orientations, reference interviews, instruction, and public outreach. In developing user-centered approaches, the Section Head builds relationships, leads staff, fosters collaboration with partners across and outside the Library, and cultivates an environment of diversity, equity, and inclusion.

Requirements

Qualifications

Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Ability to supervise and lead a diverse workforce.** Ability to analyze, plan, develop and/or execute library research programs and projects.** Knowledge of the principles, concepts, and techniques of library science related to user services onsite and online.** Knowledge of assessment and related strategies and technologies for service improvement. Ability to provide consultation or liaison duties across and outside of an organization. Ability to communicate effectively other than in writing.

Education

This job does not have an education qualification requirement.

Contacts

• Address LIBRARY OF CONGRESS 101 Independence Ave SE, Washington, DC 20540 Washington, District of Columbia 20540 United States
• Name: Customer Service Center
• Phone: 202-707-5620
• Email: [email protected]