This position serves as the Supervisory Medical Support Assistant for the Mental Health Clinical Healthcare System (MHCC) on the Perry Point campus. The position is responsible for the direct administrative supervision of Medical Support Assistants with in the Mental Health Clinic, Mental Health Intensive Case Management program, and Psychosocial Rehabilitation and Recovery Center and for data collection concerning veteran electronic records through VISTA, VSE, CPRS and ICB

Duties

DUTIES: This position serves as the Supervisory Medical Support Assistant for the Mental Health Clinical Healthcare System (MHCC) on the Perry Point campus. The position is responsible for the direct administrative supervision of Medical Support Assistants with in the Mental Health Clinic, Mental Health Intensive Case Management program, and Psychosocial Rehabilitation and Recovery Center and for data collection concerning veteran electronic records through VISTA, VSE, CPRS and ICB. Employee is responsible for proper and accurate scheduling practices for programs within the MHCC - PP location. The supervisor will have patient-focused work on a weekly and rotating basis in all clinics, remaining cross-trained and knowledgeable of each clinic's policies, procedures and patient population. Incumbent may be asked to provide in-person coverage when an MSA under their supervision is on leave and coverage is needed. Employee checks Veterans in as indicated, ensures ICB is current, checks Veterans out, schedules for providers, and contacts Veterans as indicated. Employee is responsible for reviewing data submitted by subordinates to determine compliance with agency regulations and policies and to make appropriate data corrections prior to submission to management. This position also includes the role of liaison with the Medical Administration Service (MAS). Employee will ensure that all MSAs under their supervision are current with trainings required by MAS for their position, and that The incumbent ensures that all required and requested reports, memos, time studies, systematic reviews, audits, letters, etc., are submitted accurately and within the specified time to the immediate supervisor. The incumbent provides the service with written or verbal reports on resources needed to provide proper staffing of the section to facilitate proper patient care, and of budgetary requirements. The incumbent is responsible for supervising 8 Medical Support Assistants and provides them guidance and instruction in all aspects of their position in order to ensure maximum support to the medical center. Work Schedule: Tour Information M-F, 8 a.m. - 4:30 p.m. Telework: Available as determined by Agency policy. Functional Statement #: 512-23172-F Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

BASIC REQUIREMENTS. a. Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.). b. Experience and Education. (1) Experience. Six months experience of clerical, office, customer service, or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Education. One year above high school; OR, (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. c. Certification. None required. d. Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation. (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was converted to [Title] 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. e. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. 4. GRADE REQUIREMENTS. Supervisory Medical Support Assistant, GS-8 (a) Experience. One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. (b) Assignment. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include, but are not limited to: evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. (c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: i. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. ii. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. iii. Ability to provide briefings, orientations, staff development, and training in a patient support setting. iv. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. v. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References: VA HANDBOOK 5005/117, PART II, APPENDIX G45 dated August 01, 2019. The full performance level of this vacancy is GS-08. The actual grade at which an applicant may be selected for this vacancy is GS-08. Physical Requirements: Light lifting (under 15 lbs.); light carrying (under 15 lbs.); reaching above shoulder; use of fingers; walking (intermittent); standing (intermittent); hearing (aid permitted); clear speech. The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending and carrying of light items like papers or books. No special physical demands are required to perform the work.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VA Maryland Health Care System 10 North Greene Street Baltimore, MD 21201 US
• Name: Padmini Elayath
• Phone: 6123697619
• Email: [email protected]