The Program Support Assistant performs clerical, administrative or technical program support work for the Mental Health Service Line programs, especially the Tele-mental Health Program.

Duties

Major duties include, but are not limited to: Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's program operations. Assists in the planning, reviewing, and reporting of data/statistical results of program/project studies. Establishes protocols for incoming data, organizes computerized data sets, and retrieves computerized data. Performs a basic analysis of the data and generates a variety of reports. Evaluates documents, initiates correspondence to discuss the status of the account when inquiries are made, and other data collection forms. Coordinates incoming data from a variety of sources. Reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate. Maintains automated system of program-specific data to track suspense dates on items such as project milestones, progress reports, funding accomplishments, compliance strategies, etc. Performs work related to the acquisition and/or development of program information and resource materials to support the policy development and/or technical activities of the organization. Completes special research projects in support of the technical/program activities of the organization. Assembles and summarizes data, background information, and other materials from publications and other sources. Performs other related duties as required. Work Schedule: Monday through Friday, 08:00am to 4:30pm. Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD074490 Functional Statement #: PD074490 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

In order to qualify for this position at the GS-7 level, you must possess the following: Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Training personnel in areas related to staffing, budgeting, planning, academics, research, timekeeping, and data analysis/collection; applying practical knowledge with difficult, on-the-job training or experience dealing with the operations, regulations, principles, and peculiarities of the assigned program, function, or activity; understanding of the clinic functions and detailed knowledge of all section clinic grids, schedules, and functions. You will be rated on the following Competencies for this position: AccountabilityCustomer ServiceData ManagementManages and Organizes InformationQuality Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work area is usually an adequately lighted, heated and ventilated office of medical facility setting. The work environment involves everyday risks or discomforts that require normal safety precautions. The sedentary and may require some walking, standing, bending, carrying and/or lifting of light items like papers or books. The work requires light to moderate levels/times performing keyboarding to prepare correspondence.

Education

There is no educational substitution at this grade level.

Contacts

• Address Columbia VA Health Care System 6439 Garners Ferry Road Columbia, SC 29209 US
• Name: Sandra Conner
• Phone: (860) 494-1065
• Email: [email protected]