About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. .

Duties

Oversee operation and modification of the telephone and NIPR/SIPR/VoIP/VoSIP network architectures. Coordinates all ASI’S expected to be traffic-affecting outages. Provide input for Lifecycle Management, C4IM standard level of service and IT Metrics programs to provide voice and data network connectivity services to the installation. Develop network management operating procedures and policies. Oversee configuration and integration of voice and data networking components in the development/fielding of IP telephony systems. Analyze networking equipment and software, copper, and fiber optic cables reliability and utilization reports for large, complex equipment and software systems Identify and correct problem areas and to establish telecommunications performance levels. Provide advice and assistance to IT Planners for routine Internal Cable Distribution System (ICDS)/ Cable Distribution System (CDS)/Protective Distribution System (PDS) upgrades and Military Construction Army (MCA) projects. Performs technical and analytical work related to the development, operation and improvement of communications systems and procedures. Establish test criteria and data for interoperability to ensure all program modules and outputs for assigned project are tested for completeness and accuracy. Prepare system documentation for complex assignments in accordance with agency, major command, and local standards.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Three year trial/probationary period may be required.
• The incumbent must obtain and maintain at a minimum a Secret Security Clearance based on a Tier 3 Background Investigation. Failure to do so may result in separation for the efficiency of the Federal Service.
• This position is required to have a Computing Environment Certification or Training.
• This position requires a certification or training as a Network Administrator (NA) or a System Administrator (SA) dependent upon the equipment administered.
• The supervisor will determine the required certification or training. The incumbent is required to complete this within nine months.
• Overtime and on-call duty may be required on short notice to include nights, holidays, and weekends in support of related mission requirements.
• May be required to perform 24 x 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements.
• Subject to callback requirement to report to duty within 2 hours of notification due to mission requirements.
• Employee is required to drive a Government Owned Vehicle (GOV) to transport self, others, and/or equipment as needed.
• The employee must possess and maintain a valid state driver's license, and any installation, DOD and/or Federal license or certification required for the type of vehicle operated. Must complete the Army Accident-Avoidance Course.
• This position may be designated mission essential.
• Employee may be required to remain on duty or report for duty during severe weather or other installation closings.
• May be required to work overtime and other than normal duty hours which may include evenings, weekends, and/or holidays. Call back and emergency duty are regular requirements of this position.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Army Cyber Excepted Service (CES) EmployeeCurrent Army Defense Civilian Intelligence Personnel System (DCIPS) EmployeeCurrent Civilian Employees of the Organization Applying to Cyber Excepted Service (CES) PositionsCurrent Department of Army Civilian EmployeesCurrent DoD Cyber Excepted Service (CES) Employee (non-Army)Current Permanent DoD Civilian Employee (non-Army) Applying to Cyber Excepted Service PositionsReinstatement Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify based on your experience, your resume must describe at least one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. To qualify based on your experience, your resume must clearly describe the following quality experience: operating network, data and/or voice systems; installing, configuring, and troubleshooting network and application server hardware, software or network equipment; and recommending upgrades of network operations to upper management. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address KB-W4NHAA NETCOM DO NOT MAIL Fort Huachuca, AZ 85613 US
• Name: Army Applicant Help Desk