You will serve as a Management and program analyst in the of CNSSC MECHANICSBURG NWCF MHA.

Duties

You will serve as the expert and customer service agent for one or more of the following: Navy ERP User Management (UM) support for NAVSUP HQ, Navy Workforce Management (WFM) Tier 2 Business Office, and Total Workforce Management System (TWMS). You will provide daily customer service for Navy ERP User Management. You will independently resolve issues for ERP users who require access to specific transactions. As a subject matter expert for Total Force systems, you will the incumbent implements enterprise wide procedures that minimize errors and enhance processes while maintaining overall data integrity. You will maintain OMM standard Managers’ Internal Controls (MIC) checklist, in alignment with policy updates, and provide timely input to annual OMM (Organization and Manpower Management) MIC checklist completion for NAVSUP HQ. You will analyze requests for data integrity and policy compliance, and work with customers to receive/track and close help desk tickets/emails for customer support and system access.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the (GS-11) grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: I have one year of Management and program analyst specialized experience equivalent to the next lower grade level (GS-11) or pay band in the federal service or equivalent experience in the private or public sector applying a thorough knowledge in manpower management, planning and administration, management reviews/briefs, implementation of organizational changes and all related Manpower taskers/data calls. Specialized experience must demonstrate the following: 1)Thorough knowledge of Total Workforce Management System (TWMS) technical configuration and knowledge of creating accounts , adding functional privilege and scope of access; 2)Applying analytical and evaluative methods to resolve complex or unique issues related to Workforce Management; 3) Implementing enterprise wide system procedures that minimize errors and enhance total force visibility processes while maintaining data integrity; and 4) Analyzing and responding to customer system issues, to provide advice and determine appropriate actions necessary to resolve and improve enterprise wide operations. GS-11 I have one year of specialized experience equivalent to the next lower grade level (GS-09) or pay band in the federal service or equivalent experience in the private or public sector assisting in the manpower management, planning and administration, management reviews/briefs, implementation of organizational changes and all related Manpower taskers/data calls. Examples of specialized experience include: 1) Performing a variety of assignments pertaining to civilian and military personnel related to issues to improve and maintain an efficient organization; 2) Providing management support for TWMS administration, Navy ERP user management / workforce management and reorganizations; 3) Preparing management and manpower reports; and 4) Acting as a liaison, gathering and ensuring proper completion and submission of all required supporting documentation required for establishing user access to total force systems . Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

In lieu of specialized experience, you may qualify with the following education or combination of both education and experience:

:GS-11 ONLY:

Ph.D. or equivalent doctoral degree

or

3 full years of progressively higher level graduate education leading to such a degree

or

LL.M., if related

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Contacts

• Address CNSSC MECHANICSBURG NWCF MHA 5450 Carlisle Pike Mechanicsburg, PA 17055 US
• Name: Department of Navy EIC
• Email: [email protected]