Job opening: Management and Program Analyst
Salary: $82 830 - 148 255 per year
Published at: Jan 02 2024
Employment Type: Full-time
This position is located in Management Directorate, Office of Intake and Document Production, Forms And Requirements Division.
As an Management and Program Analyst, you will ensure the Office of Intake and Document Production (OIDP) forms contain information to further the USCIS mission; are consistent, timely, high-quality, and appropriate for the intended audience.
Duties
The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
Plans, organizes, and conducts, individually or in collaboration with team members, the development, evaluation, and implementation of Forms and Requirements related policies and operational procedures that have an agency-wide impact.
Leads, plans, or participates in associated special studies, task forces, and work groups to take or recommend actions to achieve organizational objectives related to creating and revising internal-use and public-facing forms, and intake processes.
Provides coordination and communication efforts with internal and external stakeholders.
Designs and administers planning and controls for submission of logistics related to form data and requests.
Reviews all data and requests for conformance with instructions, substance, completeness, and authorizations.
Designs and conducts a wide variety of comprehensive qualitative and quantitative assessments, special studies, and detailed analyses, individually or in collaboration with team members, of complex processes affecting the division.
Qualifications
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 01/11/2024.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 01/11/2024
GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Evaluating changes to forms, intake-related policies, and operational procedures that have an agency-wide impact.
Participating in workgroups to take or recommend actions to achieve organizational objectives.
Conducting qualitative and quantitative assessments, special studies, and detailed analyses of complex processes.
Appling current knowledge of Adobe suite of products for creation of forms.
GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Facilitating business requirements analysis and work sessions including presentations, communications, and documentation.
Identifying creative solutions to business requirements, analyzes the strengths and weaknesses of alternatives and provides recommendations.
Identifying opportunities to enhance the business workflow and planning process.
Working with IT components during development across impacted organizations to clarify business requirements, testing, and outcomes.
Working with internal and external stakeholders to obtain additional insights, approaches, and demonstrations of solutions.
Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 01/11/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Duties (be specific in describing your duties)
Employer's name and address
Supervisor name and phone number
Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
Start and end dates for each grade/pay level if you've held a federal position.
Full-time or part-time status (include hours worked per week)
Salary
Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.
Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.
Education
EDUCATIONAL SUBSTITUTION: There is no educational substitution at these grade levels.
