This position is located at Department of Housing and Urban Development, Asst Secretary for Housing-Federal Housing Commissioner. This opportunity is also open to Status eligibles under announcement 24-HUD-376. Please refer to that announcement for details on open period, eligibility, and how to apply.

Duties

Making a Difference: HUD's Mission HUD's mission is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD is working to strengthen the housing market to bolster the economy and protect consumers; meet the need for quality affordable rental homes; utilize housing as a platform for improving quality of life; build inclusive and sustainable communities free from discrimination and transform the way HUD does business. As a Housing Program Assistant, you will: Receive telephone calls and visitors for the Supervisory Project Manager. Screen incoming calls and answer questions on complex but non-technical matters or refers them to the appropriate team member. Recognize inquiries on matters of policy or technical nature requiring personal attention of the Supervisory Project Manager and keep the supervisor informed of all matters which will eventually require a decision.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. For the GS-07, Specialized Experience is one (1) year of experience at the GS-06 level, or equivalent, which is directly related to the position as listed in this announcement and has equipped the candidate with the knowledge, skills, and abilities to perform the duties of the position successfully. Specialized experience is defined as follows: Receiving, logging, and reviewing correspondence according to established standards and procedures; AND Responding to visitor and caller questions requiring standard responses and forwarding technical questions to appropriate office personnel; AND Editing documents used in final drafts or presentations by management; AND Monitoring and analyzing data to ensure accuracy for distribution and that timelines are met. For the GS-06, Specialized Experience is one (1) year of experience at the GS-05 level, or equivalent, which is directly related to the position as listed in this announcement and has equipped the candidate with the knowledge, skills, and abilities to perform the duties of the position successfully. Specialized experience is defined as follows: Receiving, logging, and reviewing correspondence according to established standards and procedures; AND Responding to visitor and caller questions requiring standard responses and forwarding technical questions to appropriate office personnel; AND Editing documents used in final drafts or presentations by management; AND Collecting, organizing, and retrieving data for distribution within or outside the office for review and analysis. Experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.

Education

This job does not have an education qualification requirement.

Contacts

• Address Asst Secretary for Housing-Federal Housing Commissioner Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]