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Duties

WHAT IS THE COMMUNICATION AND LIAISON (C&L) DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Communications & Liaison; Office of Communications The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Provides senior level consultation to IRS executives and managers, operational tax administration experts, and business unit communication counterparts in developing internal communication plans. Formulates and recommends policies, programs and services, and procedures governing the dissemination of information to internal stakeholders (executives, managers, employees). Provides communications solutions (information/tools for communications) for delivery or for message owners to be effective messengers of communication and organizational culture. Designs and conducts studies, using a variety of resources and methodologies for collecting data (e.g., focus groups, industry information, surveys, and compliance research) to measure the effectiveness of internal communications programs in meeting agency strategic business objectives. Analyzes study data, draws conclusions and makes recommendations for improving effectiveness of key agency initiatives.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-14 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes: Experience must be sufficient to demonstrate: Mastery of communication principles, methods, practices and techniques; analytical methods and interpersonal practices; In depth knowledge of marketing principles, skills, methods and techniques to plan, coordinate and execute marketing programs; expert knowledge of the principles and methods of written and oral communication such as establishing and maintaining effective internal and external relationships, making oral presentations, producing written products; ability to evaluate media choices to determine those most effective to meet marketing objectives; knowledge and skill in applying analytical and evaluative methods and techniques to shape program development and evaluate marketing program effectiveness. Examples of specialized experience include experience planning, developing, coordinating and implementing a comprehensive internal communications program that required knowledge of a wide range of communication requirements and techniques. This knowledge is generally demonstrated by assignments where you analyzed a number of alternative approaches in the process of advising management concerning major aspects of the internal communications program. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address CL - Communications 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748
• Email: [email protected]