Announcement may be used to fill similar positions within 90 days of the closing date. About this agency

Duties

Please Note: Employees will be required to report to their assigned office location at least 2 day per week for non-supervisory positions and 3 days per week for supervisory/managerial positions unless the position advertised is designated as a remote-only position. This position is located in the Operations Division with Office of Small Business (SB), Export-Import Bank of the United States. SB is responsible for the strategic marketing of EXIM Bank products and services to all eligible small business exporters. The Operations and Support Division is responsible for supporting SB by managing the maintenance of SB's systems such as Salesforce, EOL, and the Electronic Loan Management System (ELMS), internal projects, the Contact Center, and finally SB's Budget. The team also manages SB's reporting through the data analytics team. Finally, the team is also responsible for reviewing the Export Credit Insurance (ECI) Division's policy documents for exporter short term multi-buyer and single-buyer insurance products within EOL. The incumbent serves as the Division Head and is responsible for managing the agency wide Customer Relationship Management (CRM) systems to include leading the planning, implementing and operating activities for the portfolio of cloud-based applications (i.e., Salesforce, HubSpot, and Nice InContact). In addition, the incumbent serves as the Lead Program Manager for SB's critical information system projects. Duties include, but are not limited to: Planning, directing coordinating, and evaluating current OSB/EXIM information systems, specifically the Customer Relationship Management system. Serves as the OSB information systems technical expert, analyzes process/policy changes to define logic to develop and implement systems changes to support the outreach and business development efforts of EXIM Bank staff. Leading discussions with the Business Stakeholders to collect business requirements for the implementation of new business solutions capabilities. Preparing project plans/specifications necessary to carry out requirements for OSB information systems, including modifications or enhancements. Leading and managing a staff, including the planning and evaluating of staff work performance, making recommendations on disciplining, and resolving complaints. Working with senior managers and other stakeholders to develop the reports and other details necessary for OSB management to make effective decisions. Prepares initial reports and briefings,and consult with stakeholders to ensure they meet requirements. Leading the preparation of reports and briefings and consult with stakeholders to communicate findings.

Requirements

• U.S. Citizenship
• Background and Security/Suitability Investigation
• Specialized experience MUST be documented on your resume
• Current or Former Political Appointees: If you are, or have been employed in the last 5 years, you must disclose this information. Failure to do so may result in disciplinary action including removal from Federal Service.

Qualifications

Specialized Experience (Credit for Specialized Experience on resume must reflect 40 hours/Full-time per week for each period of work): GS-14: You must have one (1) year of specialized experience that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the GS-13 level in the Federal Government or other equivalent pay systems. Specialized experience includes: Experience planning, directing coordinating, and evaluating current information systems, specifically the Customer Relationship Management (CRM) systems; Experience analyzing process/policy changes to define logic to develop and implement systems changes; Experience developing and analyzing products and reports to determine validity and effectiveness of the EXIM CRM information system data. Experience developing annual budget requirements, responding to budget data calls, and monitoring budget spending for an organization. In addition to the Specialized Experience noted above, applicants must also meet and demonstrate the IT-related experience demonstrating each of the four competencies listed below: Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Provides information or assistance. Delivers high quality products and services; is committed to continuous improvement. Effectively manages customer relationships. Oral Communication: Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate. Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations. Education cannot be substituted for experience at the GS-14 grade level. For qualification determinations, your resume must contain the following for each work experience listed: Organization/Agency's Name Title Salary (series and grade, if applicable) Start and end dates (including the month and year) Number of hours you worked per week Relevant experience that supports your response to the specialized experience that is stated in the job announcement If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position. NOTE: Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications and your application may be marked as incomplete/ineligible and you will not receive consideration for this position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week. Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. Please visit the following links for more information: http://www.naces.org http://www.fceatlanta.com Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Additional information on the qualification requirements is outlined here. Time-in-grade requirements must be met by 11/16/2023, the closing date of the announcement.

Education

This job does not have an education qualification requirement.

Contacts

• Address Export-Import Bank of the United States 811 Vermont Avenue, NW Washington, DC 20571 US
• Name: Fred Kirby
• Phone: 202-565-3627
• Email: [email protected]