About the Position: Serves as Lead Emergency Services Dispatcher responsible for providing emergency police, fire and medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.

Duties

Instruct callers on various advanced life support procedures to include CPR, the Heimlich maneuver, emergency childbirth, opening an airway or controlling bleeding. Perform crisis intervention with distraught emergency callers until appropriate emergency field units arrive. Determine appropriate jurisdiction and services to be rendered. Transfer caller to proper agency and/or variety of emergency equipment to include police, fire, ambulance, rescue or hazardous materials units. Advise employees on specific duties and job techniques and makes available written instructions and reference materials. Distribute workload among employees in accordance with established workflow.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Must obtain and maintain a Secret clearance
• Position is subject to shift work where the incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty (including but not limited to nights, weekends, Holidays, scheduled and unscheduled overtime).
• Incumbent is considered mission essential and required to work regardless of weather conditions or base closure, Force Protection Conditions, Health Protection Conditions, and to report to the duty station at the regularly scheduled time
• A Pre-employment physical is required to establish hearing and vision; specifically a vision test requirement to distinguish colors
• Incumbent is required to obtain and maintain within six (6) months of being appointed to the position: DoD Telecommunicator I and II (or equivalent) and DoD Hazmat Awareness.
• Incumbent is required to obtain and maintain within six (6) months of being appointed to the position: Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD), and Emergency Medical Dispatch (EMD) certifications.
• Position requires pre-employment and random drug testing. Must sign a DA Form 5019 Conditions of Employment
• SEE ADDITIONAL INFORMATION REGARDING FULL INSTRUCTIONS ON CERTIFICATES/CONTINUING EDUCATION REQUIREMENTS FOR POSITION

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPeople with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. SPECIALIZED EXPERIENCE: One year of specialized experience which includes 1) evaluate 911 emergency calls to determine problem and nature of call, 2) perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency units arrive on scene, 3) determine patients chief complaint and initiate immediate emergency response life support as appropriate, and 4) maintain continuous telephone contact with caller during emergency situations and gives instructions regarding what to do, what not to do, prior to the arrival of pre-hospital care providers. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07). Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here You will be evaluated on the basis of your level of competency in the following areas: AccountabilityCustomer Service (Clerical/Technical)Decision MakingManages and Organizes InformationTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted

Contacts

• Address AG-APF-W4QVAA US ARMY GARRISON ABERDEEN PRV GRND DO NOT MAIL Aberdeen Proving Ground, MD 21005 US
• Name: Army Applicant Help Desk