This position is for an Administrative Support Assistant in the Department of Veteran Affairs (VA), Veterans Health Administration (VHA) Cheyenne VA Health Care System (CVAHCS)

Duties

Major duties and responsibilities include, but are not limited to: Act as a liaison, providing product and/or service information and resolve any emerging problems, with accuracy and efficiency Manages incoming calls and customer service inquiries Troubleshooting and investigating various situations and/or issues involving Maintenance and Operations are required to identify or assess needs and provide high customer satisfaction Use clear sentences with appropriate grammar and spelling when communicating via email Must demonstrate good customer service when providing assistance to customer inquiries and in resolving complaints Monitors and tracks "action items", prepares correspondence in final form for Congressional inquiries Serves as a back-up to the Administrative Officer when he/she is out of office by recording and transcribing minutes and maintaining files for future references Timekeeper for the service. Responsible for maintaining and posting entries for automated timecards, ensures proper posting to tours, verifies sick/annual leave use and accuracy/completeness of entries, corrects annotations and reviews for appropriate approvals Performs office automation duties using such software applications as Outlook Mail, desktop publishing, calendar, Excel and Power Point Plans, develops, maintains, and reviews service data collection methodologies, records, and techniques Prepares corrective action plans and makes appropriate recommendations for improvements in data collection/maintenance and workflow processes Searches, gathers, collects, retrieves, extracts, compiles and/or displays reporting statistical data Management of Government-owned or leased passenger cars, trucks, or special-purpose vehicles; reviewing, recording, or compiling information related to vehicle assignment anduse, mileage reports, preventative maintenance services, accidents, billing, orother program data; developing and maintaining accident case files; assisting in vehicle inspections; ensuring optimum vehicle availability and use by rotating or reassigning vehiclesbetween sections/units/centers Preparing and issuing paperwork to initiate, document, or complete transportationactions Respond to customer complaints or problems involving delays, loss, or damage Reconciling and certifying bills related to transportation actions Serves as Dispatcher for the Transportation/Facility Fleet Managerposition to maintain vehicle reservation requests; assisting with all monthly fleet reporting, tracking expenditures, invoices, and fuel receipts;training all government employees on fleet policies and procedures Compiles data for all GSA and VA Owned vehicles; populates the usagespreadsheet and turns in all receipts monthly ensuring 100% accuracy Administrative Support Assistant will assume the duties of Transportation/Facility Fleet Manager during his/her absence Knowledge and Adherence to all GSA and VA Owned vehicle policy is a requirement for this position Incumbent will assist with tracking and completing maintenance of all GSA and VA Owned vehicles; ensures proper maintenance records are kept; data entry of Monthly expense reports in GSA Drive Thru, GSAVEHICLE.GOV, and US Bank approvals Assists with managing a complex fleet of motor vehicles ranging from subcompact sedans and SUVs to heavy trucks, buses, para-transit vehicles, and special-purpose vehicles Work Schedule: Monday - Friday; 7:30 am - 4:00 pm Position Description Title/PD#: Administrative Support Assistant/PD134430 Physical Requirements: The work is semi-sedentary. The employee does have a desk. However, there is a bit of walking; standing; bending; carrying of items such as papers, books, boxes of supplies, small parts; and they will be driving a government automobile as needed, etc. The work is performed primarily in an office setting. The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, or libraries. The work area is adequately lighted, heated and ventilated.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/03/2023. You may qualify based on your experience and/or education as described below: GS-06 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge and understanding of acquisition statues, regulations, directives, and procedures, as well as business practices associated with supporting VA Pathology Laboratory services; Experience serving as a contract liaison; Knowledge and understanding of the functions as processes required to maintain healthcare, maintenance operations, supply and support services; Knowledge of federal, departmental and agency contracting laws, regulations, principles, and procedures, contracts and provisions, financing, and methods of contracting applicable to the management of services, supplies, and contracts to assist the laboratory services to develop, negotiate, and manage, the different types of contract vehicles. GS-07 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performs market research for specialized and unique laboratory equipment, special purpose laboratory and testing equipment, technical equipment, parts, supplies and services; Purchases laboratory supplies using open market procedures, blanket purchase agreements, GSA Federal Supply Schedules purchase orders, and government purchase card procedures in accordance with VHA Directives, Handbooks and Guidelines; Monitors the status of acquisitions and responds to inquiries regarding the status of laboratory and test equipment and supplies, resource materials, and parts; Maintains equipment inventory, enters equipment requests, processes equipment turn-ins. Investigates and reconciles routine and recurring discrepancies relating to actions such as receipt control, stock control, and inventory adjustments. You will be rated on the following Competencies for this position: AccountabilityCommunicationsComputer SkillsCustomer Service (Clerical/Technical) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Cheyenne VA Medical Center 2360 East Pershing Boulevard Cheyenne, WY 82001 US
• Name: Erika Stokes
• Phone: 4794434301
• Email: [email protected]