This position is located in the Desktop Support Section, End User Services Branch, Enterprise Services Division, Office of the Chief Information Officer (OCIO), Office of the Secretary, Department of the Interior (DOI). The Branch is responsible for the day to day operations of all desktop and peripheral support (to include mobile devices), email management and VIP support for customers supported by the OCIO.

Duties

Serves as the Supervisor and Section Chief for the Desktop Support Section Responsible for providing leadership and guidance, evaluating and reviewing performance, recruiting and selecting Section personnel, resolving conflicts and proposing disciplinary action when required Ensures that the section undertakes the re-engineering of its processes and/or the continuous improvements needed to provide the most effective results at the lowest cost that meets performance criteria Reviews requests for IT services to develop detailed plans, sets staff priorities for projects, prepares budgetary justifications, forecasts, and projections and manages the allocation of resources to implement plans and projects Develops lifecycle refresh plans with customers for all supported devices-desktops, laptops, all peripheral devices Creates partnerships to facilitate work processes across the OCIO and the Office of the Secretary

Requirements

Qualifications

For the GS-14 Grade Level: Applicants must possess at least one year of specialized experience that is equivalent in difficulty and complexity to the GS-13 level in the Federal service. Specialized experience is defined as experience that is in or directly related to the line of work of this position and has equipped the applicant with the knowledge and competencies to successfully perform the duties of this position. More specifically, this includes but is not limited to managing an IT hardware and software program in order to provide services and expertise to an organization's internal and external customers; analyzing, evaluating, and resolving problems and requirements for IT hardware and software related requirements; coordinating and analyzing findings and making recommendations on substantive programs; and reviewing and preparing technical and full cost recovery reports and contract documents. Applicants must carefully review the information in the "How You Will Be Evaluated" section for important information and instructions pertaining to the multi-hurdle assessment process for this position. Only experience obtained by the closing date of this announcement will be considered. TIME-IN-GRADE: Current career or career-conditional employees of the Federal government, or former career or career-conditional employees, who have a break in service of less than one year, are required to meet the time-in-grade restriction of one year of Federal experience at the next lower grade, with few exceptions outlined in 5 CFR 300.603(b). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience.

Education

Contacts

• Address Office of the Chief Information Officer 1849 C. Street NW Washington, DC 20240 US
• Name: Brandon Salazar
• Email: [email protected]