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Are you looking for a INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT)? We suggest you consider a direct vacancy at Bureau of Naval Personnel in Millington. The page displays the terms, salary level, and employer contacts Bureau of Naval Personnel person

Job opening: INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT)

Salary: $82 830 - 107 680 per year
Relocation: YES
Published at: Oct 13 2023
Employment Type: Full-time
You will serve as a INFORMATION TECHNOLOGY SPECIALIST in the CAPITAL PLANNING/NMCI DIVISION of BUREAU OF NAVAL PERSONNEL.

Duties

You will support IT systems and service as a lead Assistant Contract Technical Representative (ACTR) for Navy Marine Corps Intranet (NMCI), Continuity of Services (CoSC) and Next Generation Service Request Management (SRM). You will support CTR’s interaction with contractors and or Contract Officer Representatives (COR), translate requirements, develop government estimates, and clarify specifications and associated services. You will translate requirements into computer system/service specifications indicating components of system/service and formats required for functional applications including network protocols and operating systems. You will review contractor proposed plans for consistency and accuracy and ensure plans meet field activities operational requirements. You will provide metrics on file share usage and availability for command field activity, with metrics including but not limited to usage by site, file share capacity used, age of files, and ad hoc reporting requirements. You will provide problem resolution escalation support to field activities and work with CTR’s to mitigate any unresolved concerns in accordance with the NMCI/CoSC/NGEN contract requirements.

Requirements

  • Must be a US Citizen.
  • Must be determined suitable for federal employment.
  • Must participate in the direct deposit pay program.
  • New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
  • Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
  • Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
  • Males born after 12-31-59 must be registered for Selective Service.
  • Per the preliminary nationwide injunction on E.O. 14043, COVID-19 vaccinations will not be implemented or enforced. For more information on vaccine status and workplace safety protocol requirements see Additional Information below.
  • You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
  • This position is designated as a Cyber IT/Cybersecurity Workforce position. Must obtain and maintain the credentials described in SECNAV M-5239.2 for specialty area Cust Svc and Tech Support (041) Intermediate level within 12 months of appointment.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Review organization technical requirements to determine information technology (IT) procurements or contractual actions; 2) Coordinate with customers to determine feasible technical solutions to meet internet/intranet (e.g., Navy-Marine Corps Intranet (NMCI)) requirements; 3) Analyze and evaluate the scope of IT systems and make recommendations to determine the need for modifications and redesign; and 4) Coordinate site surveys; review contractor proposals, determine specifications and cost estimates for technical accuracy of IT projects. AND Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

  • Address BUREAU OF NAVAL PERSONNEL Chief of Naval Personnel Millington, TN 38055 US
  • Name: Department of Navy EIC
  • Email: [email protected]

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