This position is located at the White River Junction VA Healthcare Center. Program Support Assistants (PSA) independently manage the administrative functions of the Service Line. This position is full-time at 40 hours per week. NOTE: For the position at the Burlington CBOC location, Primary Care is the only service option.

Duties

The Program Support Assistant independently manages the administrative functions of staff and programs, coordinates care with VA patients and non-VA facilities. Additional duties include, but are not limited to: Gathers, tracks, analyzes and maintains data and statistics regarding patient encounters, number of patients seen, no-show/missed opportunity rates, appointment wait times, and workload data. Coordinates patient appointments, and other studies and procedures. Manages assignment of clinic space, determines exam room availability for added or changed clinics, and analyzes work flow to assure maximum space for patient care. Ensures consults are properly scheduled according to pre-determined criteria set forth by clinicians in a timely manner to meet mandated VA guidelines. Cancels clinics and determines urgency in rescheduling appointments. Provides training and assistance to staff if needed to optimize scheduling and care of patients. Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication, edits letters, reviews correspondence for accuracy and completeness, Prepares a wide variety of recurring internal reports and documents from information obtained from available files such as time and attendance, overtime, travel reports, tuition, and budgetary reports. Arranges meetings and conferences, and takes and distributes minutes. Acts as timekeeper for the Service posting timecards daily and submitting timecards in a timely manner. Performs additional duties as assigned by leadership. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Position Description Title/PD#: Program Support Assistant (Specialty Care / Social Work / Primary Care)/PD405-02295-0, PD03222A, and PD405-02902-0 Compressed/Flexible: Not available Telework: May be available. Telework eligible for 1-2 Days per Pay Period. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: None Financial Disclosure Report: Not Required Notifications: This position is an AFGE Bargaining Unit position. This position is in the Competitive Service. Veterans' preference does not apply for internal or other current permanent Federal agency employees. This position is covered by locality-based comparability pay. Current Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Selectee may be required to work at any VA White River Junction Healthcare System campus, as needed. The incumbent may be required to travel to other VA campuses and CBOC's.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Specialized Experience: You must have one (1) year of specialized experience equivalent to at least the next lower grade GS 5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing timely, accurate, and complete responses to customer inquiries using a variety of communication methods, providing daily oversight and management of a clinical scheduling system at a facility wide level, working with internal and external customers to obtain critical information related to clinical operations, navigating a multitude of systems and databases to monitor processes and ensure efficiency and timeliness of tasks, and providing high-level administrative support in a clinical setting, including employment and credentialing requirements. Processing incoming and outgoing materials such as correspondence, reports, memoranda and other forms of written communication; Coordinating meetings and taking minutes for distribution; Making travel and lodging reservations; Ordering and monitoring the use of office supplies; Timekeeping. (NOTE: The specialized experience must be well-documented on your resume, and an ADDITIONAL SF-50 must be provided that shows one year of Time-In-Grade at the GS-5 level) You may qualify based on your experience as described below: You will be rated on the following Competencies for this position: Communication Computer Skills Customer Service Education/Training Manages & Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work, however, there may be some walking, standing, bending, carrying of light items such as papers, books, etc. No special physical demands are required to perform the work For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address White River Junction VA Medical Center 215 North Main St. White River Jct., VT 05009 US
• Name: Dennis Lloyd
• Phone: (207) - 252 - 3523
• Email: [email protected]