The employee will be assigned as the Program Support Assistant within the Geriatric Extended Care (GEC) service line at either the Worcester Outpatient Clinic in Worcester, MA or the VA Central Western Massachusetts Healthcare System in Leeds, MA.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but may not be limited to the following: Works independently in the administration of these support functions and will have a strong command of data management reporting for programs. Gathers and reports various data and business processes to supervisors on a regular basis. Demonstrates resourcefulness in analysis of data, conducting studies and monitoring reports. Reviews source, substantiating and supporting pay authorization documents for propriety, authentication, accuracy and compliance with applicable regulations, policies and precedents. Conducts weekly productivity studies, monitors reports and analyzes workload data using a wide range of methods and procedures. Provides administrative support regarding some timekeeping, performance appraisals and employee files. Recommends changes in existing program activities using productivity, cost effectiveness and clinical outcome data. Supports the effectiveness of daily operations of the service line and all programs with effective writing and verbal communication skills. Performs additional duties as assigned. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Recruitment & Relocation Incentives: Not authorized. Financial Disclosure Report: Not Required.

Requirements

Qualifications

SPECIALIZED EXPERIENCE: Applicants must possess at least one (1) year of specialized experience that equipped them with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-5 level in the Federal service. Specialized experience includes: answering a multi-line phone and interacting customers; typing a variety of correspondence; entering data into databases; managing timekeeping duties; utilizing office automation software; scheduling appointments, attending meetings and preparing meeting minutes; and preparing travel arrangements. You will be rated on the following Competencies as part of the assessment questionnaire for this position: ClericalComputer SkillsProblem Solving IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items (medical records, computing devices, manuals, papers, books, small parts). The work requires manual dexterity for computer data entry, office machine operation and filing. However, in general, the work does not require unusual physical demands. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level, so there is no need to send transcripts.

Contacts

• Address Northampton VA Medical Center 421 North Main Street Leeds, MA 01053 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]