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Job opening: Trademark Customer Experience Administrator

Salary: $132 368 - 172 075 per year
Published at: Aug 24 2023
Employment Type: Full-time
This position is located in the Office of the Commissioner for Trademarks. Trademarks supports the Department's strategic goal to foster a more innovative U.S. economy that is better at inventing, improving, and commercializing products and technologies that lead to higher productivity and competitiveness.

Duties

This position is located in the Deputy Commissioner for Trademark Exam Policy. This role is the ideal next career step for you if:

Requirements

  • Applicants will only be accepted from United States Citizens and Nationals.
  • Your resume and question responses must demonstrate the job-related competencies.
  • You must meet the definition of specialized experience.
  • Required to pass a background investigation and fingerprint check.
  • Must be registered for Selective Service, if applicable (www.sss.gov).
  • If selected, you may be required to complete an initial one-year supervisory probationary period.
  • You must meet all qualification requirements upon the closing date of this announcement.
  • Time-in-grade/band requirements must be met by the closing date of the announcement.
  • Suitable for Federal Employment

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Administrative and Management Positions. Specialized Experienceis experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-13. Specialized experience for this position includes: Experience serving as a project manager or leading customer experience projects that involve multidisciplinary teams and multiple research methods (e.g., qualitative and quantitative); Experience creating design artifacts (e.g., journey maps, personas, wireframes, storyboards) using an iterative process of incorporating customer perspectives to improve product or service delivery; and Experience solving problems and improving processes that cross organizational boundaries (e.g., department, group) using a human-centered design approach that includes multiple phases of the design process (e.g., research, synthesis, or prototyping) and multiple stakeholders. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education may not be substituted at the GS-14 grade level.

Contacts

  • Address TMCO-Deputy Commissioner for Trademark Exam Policy 550 Elizabeth Lane Alexandria, VA 22314 US
  • Name: Alicia Matute
  • Phone: 571-270-0483
  • Email: [email protected]

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