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A Contact Representative, also known as a Customer Service Representative, is a professional responsible for acting as a liaison between a company and its customers. They handle a variety of tasks such as answering phone calls, responding to emails and chat messages, and addressing customer issues and concerns. Contact Representatives also process orders, track shipments, and process returns or exchanges. They are the first line of contact for customers and are responsible for providing excellent customer service to maintain customer satisfaction and loyalty.
Contact Representatives must have excellent communication skills and be able to work efficiently under pressure. They should be knowledgeable about the products or services offered by their company and have the ability to handle difficult or upset customers with patience and empathy. Many Contact Representatives work in call centers and must be able to follow a script or set of guidelines to ensure all interactions are handled consistently and professionally. A career as a Contact Representative can lead to advancement opportunities such as team lead or manager positions, as well as opportunities to work in other areas of customer service such as sales or marketing.
Positions under this announcement are being filled using a Direct Hire Authority (DHA)(SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to...
Positions under this announcement are being filled using a Direct Hire Authority (DHA)(SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to...
This position is located with the Bureau of Indian Affairs, Midwest Region, Minnesota Agency, Deputy Superintendent - Trust Services, Probate and Estate Services in Bemidji, Minnesota. This is a Barg...
This position is located with the Bureau of Indian Affairs, Midwest Region, Minnesota Agency, Deputy Superintendent - Trust Services, Probate and Estate Services in Bemidji, Minnesota. This is a Barg...
This position is located with the Bureau of Indian Affairs, Midwest Region, Minnesota Agency, Deputy Superintendent - Trust Services, Probate and Estate Services in Bemidji, Minnesota. This is a Barg...
This position is located with the Bureau of Indian Affairs, Midwest Region, Minnesota Agency, Deputy Superintendent - Trust Services, Probate and Estate Services in Bemidji, Minnesota. This is a Barg...
This position is a Contact Representative, Division of Business Office, located at the White Earth Service Unit, White Earth, MN. This position reports to the Business Office Manager....
This position is a Contact Representative, Division of Business Office, located at the White Earth Service Unit, White Earth, MN. This position reports to the Business Office Manager....
This position is located with the Bureau of Indian Affairs, Midwest Region, Minnesota Agency, Deputy Superintendent - Trust Services, Probate and Estate Services in Bemidji, Minnesota. This is a Bar...
Positions under this announcement are being filled using a Direct Hire Authority (DHA)(SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to...